Instructor Support Update – 24th April

Instructor Support Update – 24th April

Update on your Franchise Fee Assistance
Due to the COVID-19 pandemic, on 24th March we announced a comprehensive financial support package for a 6 week period ending at the end of April. Following the Government’s decision to extend the Lockdown period to at least the 7th May we are extending the Franchise Fee Assistance. For the month of May, we will continue to collect a minimal £65 per week. This will be reviewed in line with Government announcements.

No action is required and you do not need to contact your Relationship Manager nor the Finance Department for this.

We will continue to provide Franchisees with a vehicle and insurance, which can be used for limited mileage (we recommend no more than 50 miles per week) and will be helpful in any emergency, or to provide volunteering assistance in the local community as we know many of you are doing.

Outside of the Online Driving Theory Lesson initiative, we continue to receive Pupil Enquiries for when teaching recommences and are making the necessary Marketing plans to ensure that Instructors will be busier than ever following the end of the Lockdown period.

As ever, we will continue to monitor the situation and review beyond May in the coming weeks. We will keep you up to date in our ongoing weekly Instructor Support communications.

Online Driving Theory Lessons
If you haven’t already done so, to offer Online Driving Theory Lessons we do require you to sign up by completing the form is this link –

As announced earlier this month, we are delighted to launch Online Driving Theory Lessons in response to the restrictions on in-car lessons due to Coronavirus.

If you missed this announcement, please re-visit this link –

Once signed up, you will receive the following information:
– Online Theory Lesson Presentation (for the Introductory Lesson)
– A login to the Driving Test Success platform, where you can monitor your pupils’ progress
– 35+ page Lesson Structure Document covering every topic, in order, for the theory test including Example Lesson Scripts
– Video link examples of the Introductory Online Theory Lesson
– A guide to hosting Video-conferencing
– Marketing Assets to self-promote via your social media platforms
– FAQs – answering common questions

If you have any questions please email [email protected] or speak to your Relationship Manager.

Instructor Support

Should you need any guidance other than what has been communicated please do contact your Relationship Manager in the Instructor Support Team on 01765 643374.

We will continue to do all we can to support our Instructors, Trainers, Trainees, Staff and Pupils.

Kind regards

Tom Hixon
Head of Instructor Support