Help Centre

If you have not heard from your Instructor and you have a lesson booked, please contact our Customer Services Team.

Once you submit the form, we aim to facilitate communication with your Instructor as soon as possible. Typically, you can expect a response within 1-2 business days.

If you have not received a response from your Instructor within 2 business days after submitting the form, please contact our Customer Services Team for further assistance.

Your Instructor’s contact details are provided at the time of your booking confirmation. If you need these details again, you can request by contacting our Customer Services Team.

Yes, if communication issues persist, we are committed to ensuring your learning is not disrupted. Contact our Customer Services Team to discuss the option of being reallocated to a new Instructor.

We regularly review our Instructors’ communication standards and provide training to ensure consistent and reliable communication. We also monitor feedback to address and resolve any emerging issues.

In cases where an Instructor has failed to make contact and a lesson cannot be rescheduled, you may be eligible for a refund. Please contact our Customer Services Team to discuss your specific situation.