Instructor Support Update – 10th July

Instructor Support Update – 10th July

We’re Back!
On Monday (6th July) we received the highest number of web enquiries ever recorded by the driving school and four times higher than the same period last year. The high level of enquiries has remained throughout the week.

We introduced new systems which have secured hundreds of pre-paid driving lesson bookings for our instructors. We are delighted with the positive instructor feedback received so far, which confirms the new process allows you to concentrate your time on teaching (with confirmed paid bookings), as opposed to fielding cold enquiries on prices and availability.

We are now five days into this new process, there will inevitably be a few teething issues, but the whole driving school is working together to collectively improve the service to our pupils and instructors.  Thank you to all those involved.

As a reminder, here are a few links:
Pupil Lesson Safety (To share with Pupils)

Post-Lockdown Instructor Lesson Guide (Internal only)
Guide to pupil pre-payment PDF (Internal only)
Video update on pupil pre-payment (Internal only)

Please find below Bill Plant Driving School’s “WE’RE BACK” video which we will be promoting across Facebook, Instagram, Twitter and YouTube.

Below are the links to the video on

Do please comment, like and share across all platforms. To receive the video file to post directly on your social media profiles please email [email protected].

Price Promotions
We are constantly reviewing our price promotions (both the “2 hours, 50% off the first lesson” and optional “5 for £99”) to best take advantage of the demand relative to alternatives in the market. Even with the increased number of enquiries, it is vital to have competitive pricing to convert the “looker into a booker”.

Scotland and Wales
We continue to monitor the lockdown review measures in both Scotland and Wales. The franchise fee assistance will remain for those instructors affected.

Test Centre Facilities
The DVSA has announced pupils (and their Instructor) will now be able to use toilet facilities at test centres.  Waiting Rooms remain closed for now.

Instructor Support
As ever, we are here for you. Due to the high pupil call demand on the phone lines we kindly ask you to directly email your Relationship Manager in the Instructor Support Team should you need any assistance. Here is our enquiries inbox for general email [email protected].

We continue to do all we can to support our Instructors, Trainers, Trainees, Staff and Pupils.

Have a great weekend all!

Kind regards

Tom Hixon
Head of Instructor Support